Pre-orders are subject to separate shipping timescales. We will contact you with information on your delivery times.
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to latest restrictions during the pandemic there may be delays in delivery times.
Domestic delivery estimations
We offer FREE delivery for orders over £85 to mainland UK, excluding the Scottish Highlands**
Delivery times are within 2-3 working days (excluding weekends/national holidays) from your notification email as stated above.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 14-day return and refund policy. Please look at our refund policy page in full for details.
**Unfortunately, we are unable to deliver to the Scottish Highlands, Northern Ireland, Ireland, Isle of Wight, Isles of Scilly or the Channel Islands.